{"id":2677,"date":"2021-04-26T08:15:22","date_gmt":"2021-04-26T08:15:22","guid":{"rendered":"https:\/\/fakeaway.de\/?page_id=2677"},"modified":"2024-03-15T16:10:01","modified_gmt":"2024-03-15T16:10:01","slug":"view-frequently-asked-questions-now-and-be-informed","status":"publish","type":"page","link":"https:\/\/fakeaway.de\/en\/view-frequently-asked-questions-now-and-be-informed\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2>Frequently Asked Questions<\/h2>\n<ul>\n<li>\n<h3>Can I take action against any review?<\/h3>\n<div>\n<p _d-id=\"12168\"><span _d-id=\"16190\" class=\" --l --r bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\">Yes, if reviews are not true or contain illegal statements of opinion. <\/span><span _d-id=\"16193\" class=\"--l --r sentence_highlight\">Even if criticism is unjustified, you can defend yourself. <\/span><span _d-id=\"16196\" class=\"--l --r sentence_highlight\"><span _d-id=\"16199\" class=\"--l --r hover:bg-[#B4DAE8]\">The<\/span> <span _d-id=\"16203\" class=\"--l --r hover:bg-[#B4DAE8]\">rated<\/span> <span _d-id=\"16207\" class=\"--l --r hover:bg-[#B4DAE8]\">service<\/span><span _d-id=\"16210\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"16214\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"16218\" class=\"--l --r hover:bg-[#B4DAE8]\">rated<\/span> <span _d-id=\"16222\" class=\"--l --r hover:bg-[#B4DAE8]\">product<\/span> <span _d-id=\"16226\" class=\"--l --r hover:bg-[#B4DAE8]\">or<\/span> <span _d-id=\"16230\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"16234\" class=\"--l --r hover:bg-[#B4DAE8]\">employee<\/span> <span _d-id=\"16238\" class=\"--l --r hover:bg-[#B4DAE8]\">who<\/span> <span _d-id=\"16242\" class=\"--l --r hover:bg-[#B4DAE8]\">posted<\/span> <span _d-id=\"16246\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"16250\" class=\"--l --r hover:bg-[#B4DAE8]\">review<\/span> <span _d-id=\"16254\" class=\"--l --r hover:bg-[#B4DAE8]\">are<\/span> <span _d-id=\"16258\" class=\"--l --r hover:bg-[#B4DAE8]\">often<\/span> <span _d-id=\"16262\" class=\"--l --r hover:bg-[#B4DAE8]\">not<\/span> <span _d-id=\"16266\" class=\"--l --r hover:bg-[#B4DAE8]\">even<\/span> <span _d-id=\"16270\" class=\"--l --r hover:bg-[#B4DAE8]\">known<\/span> <span _d-id=\"16274\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"16278\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"16282\" class=\"--l --r hover:bg-[#B4DAE8]\">rated<\/span> <span _d-id=\"16286\" class=\"--l --r hover:bg-[#B4DAE8]\">company<\/span><span _d-id=\"16289\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"16292\" class=\"--l --r sentence_highlight\">Even then, there is a good chance that reviews can be deleted.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I take action against platforms by myself?<\/h3>\n<div>\n<p _d-id=\"18188\"><span _d-id=\"24859\" class=\"--l --r sentence_highlight\">We don&#8217;t recommend this. <\/span><span _d-id=\"24862\" class=\"--l --r sentence_highlight\">The request to the platform to delete an incorrect review must be precise and legally justified. <\/span><span _d-id=\"24865\" class=\"--l --r sentence_highlight\">Experience has shown that mistakes made in this phase are later carried through the entire process. <\/span><span _d-id=\"24868\" class=\"--l --r sentence_highlight\">In addition, the platforms know no mercy and sometimes fight very fiercely for every review.<\/span><\/p>\n<p _d-id=\"18190\"><span _d-id=\"24872\" class=\"--l --r sentence_highlight\">See also: &#8220;Can&#8217;t agencies help me as well?&#8221;<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What happens if platforms do not voluntarily delete disputed reviews?<\/h3>\n<div>\n<p _d-id=\"26576\"><span _d-id=\"34058\" class=\" --l --r bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\">If platforms do not respond to disputed reviews or do not respond in good time, they themselves are liable for the illegal content of reviews. <\/span><span _d-id=\"34061\" class=\"--l --r sentence_highlight\"><span _d-id=\"34064\" class=\"--l --r hover:bg-[#B4DAE8]\">They<\/span> <span _d-id=\"34068\" class=\"--l --r hover:bg-[#B4DAE8]\">can<\/span> <span _d-id=\"34072\" class=\"--l --r hover:bg-[#B4DAE8]\">then<\/span> <span _d-id=\"34076\" class=\"--l --r hover:bg-[#B4DAE8]\">be<\/span> <span _d-id=\"34080\" class=\"--l --r hover:bg-[#B4DAE8]\">warned<\/span> <span _d-id=\"34084\" class=\"--l --r hover:bg-[#B4DAE8]\">and<\/span> <span _d-id=\"34088\" class=\"--l --r hover:bg-[#B4DAE8]\">asked<\/span> <span _d-id=\"34092\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"34096\" class=\"--l --r hover:bg-[#B4DAE8]\">cease<\/span> <span _d-id=\"34100\" class=\"--l --r hover:bg-[#B4DAE8]\">and<\/span> <span _d-id=\"34104\" class=\"--l --r hover:bg-[#B4DAE8]\">desist<\/span><span _d-id=\"34107\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"34110\" class=\"--l --r sentence_highlight\"><span _d-id=\"34113\" class=\"--l --r hover:bg-[#B4DAE8]\">If<\/span> <span _d-id=\"34117\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"34121\" class=\"--l --r hover:bg-[#B4DAE8]\">platform<\/span> <span _d-id=\"34125\" class=\"--l --r hover:bg-[#B4DAE8]\">does<\/span> <span _d-id=\"34129\" class=\"--l --r hover:bg-[#B4DAE8]\">not<\/span> <span _d-id=\"34133\" class=\"--l --r hover:bg-[#B4DAE8]\">respond<\/span> <span _d-id=\"34137\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"34141\" class=\"--l --r hover:bg-[#B4DAE8]\">this<\/span> <span _d-id=\"34145\" class=\"--l --r hover:bg-[#B4DAE8]\">either<\/span><span _d-id=\"34148\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"34152\" class=\"--l --r hover:bg-[#B4DAE8]\">an<\/span> <span _d-id=\"34156\" class=\"--l --r hover:bg-[#B4DAE8]\">application<\/span> <span _d-id=\"34160\" class=\"--l --r hover:bg-[#B4DAE8]\">can<\/span> <span _d-id=\"34164\" class=\"--l --r hover:bg-[#B4DAE8]\">be<\/span> <span _d-id=\"34168\" class=\"--l --r hover:bg-[#B4DAE8]\">made<\/span> <span _d-id=\"34172\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"34176\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"34180\" class=\"--l --r hover:bg-[#B4DAE8]\">court<\/span> <span _d-id=\"34184\" class=\"--l --r hover:bg-[#B4DAE8]\">for<\/span> <span _d-id=\"34188\" class=\"--l --r hover:bg-[#B4DAE8]\">an<\/span> <span _d-id=\"34192\" class=\"--l --r hover:bg-[#B4DAE8]\">interim<\/span> <span _d-id=\"34196\" class=\"--l --r hover:bg-[#B4DAE8]\">injunction<\/span><span _d-id=\"34199\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"34202\" class=\"--l --r sentence_highlight\">If the application is successful, a court will prohibit the platform from further disseminating the unlawful review. <\/span><span _d-id=\"34205\" class=\"--l --r sentence_highlight\">The costs of the court proceedings must then be borne by the platform.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What are the costs if I take legal action against reviews?<\/h3>\n<div>\n<p _d-id=\"36206\"><span _d-id=\"46008\" class=\"--l --r sentence_highlight\">Ideally, you will not incur any costs. <\/span><span _d-id=\"46011\" class=\"--l --r sentence_highlight\"><span _d-id=\"46014\" class=\"--l --r hover:bg-[#B4DAE8]\">Ideally<\/span><span _d-id=\"46017\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"46021\" class=\"--l --r hover:bg-[#B4DAE8]\">this<\/span> <span _d-id=\"46025\" class=\"--l --r hover:bg-[#B4DAE8]\">means<\/span> <span _d-id=\"46029\" class=\"--l --r hover:bg-[#B4DAE8]\">that<\/span> <span _d-id=\"46033\" class=\"--l --r hover:bg-[#B4DAE8]\">you<\/span> <span _d-id=\"46037\" class=\"--l --r hover:bg-[#B4DAE8]\">win<\/span> <span _d-id=\"46041\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"46045\" class=\"--l --r hover:bg-[#B4DAE8]\">court<\/span> <span _d-id=\"46049\" class=\"--l --r hover:bg-[#B4DAE8]\">case<\/span><span _d-id=\"46052\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"46055\" class=\"--l --r sentence_highlight\"><span _d-id=\"46058\" class=\"--l --r hover:bg-[#B4DAE8]\">This<\/span> <span _d-id=\"46062\" class=\"--l --r hover:bg-[#B4DAE8]\">is<\/span> <span _d-id=\"46066\" class=\"--l --r hover:bg-[#B4DAE8]\">because<\/span> <span _d-id=\"46070\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"46074\" class=\"--l --r hover:bg-[#B4DAE8]\">opponent<\/span> <span _d-id=\"46078\" class=\"--l --r hover:bg-[#B4DAE8]\">must<\/span> <span _d-id=\"46082\" class=\"--l --r hover:bg-[#B4DAE8]\">then<\/span> <span _d-id=\"46086\" class=\"--l --r hover:bg-[#B4DAE8]\">bear<\/span> <span _d-id=\"46090\" class=\"--l --r hover:bg-[#B4DAE8]\">all<\/span> <span _d-id=\"46094\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"46098\" class=\"--l --r hover:bg-[#B4DAE8]\">costs<\/span> <span _d-id=\"46102\" class=\"--l --r hover:bg-[#B4DAE8]\">of<\/span> <span _d-id=\"46106\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"46110\" class=\"--l --r hover:bg-[#B4DAE8]\">proceedings<\/span><span _d-id=\"46113\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"46116\" class=\"--l --r sentence_highlight\"><span _d-id=\"46119\" class=\"--l --r hover:bg-[#B4DAE8]\">If<\/span> <span _d-id=\"46123\" class=\"--l --r hover:bg-[#B4DAE8]\">your<\/span> <span _d-id=\"46127\" class=\"--l --r hover:bg-[#B4DAE8]\">opponent<\/span> <span _d-id=\"46131\" class=\"--l --r hover:bg-[#B4DAE8]\">wins<\/span><span _d-id=\"46134\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"46138\" class=\"--l --r hover:bg-[#B4DAE8]\">you<\/span> <span _d-id=\"46142\" class=\"--l --r hover:bg-[#B4DAE8]\">will<\/span> <span _d-id=\"46146\" class=\"--l --r hover:bg-[#B4DAE8]\">bear<\/span> <span _d-id=\"46150\" class=\"--l --r hover:bg-[#B4DAE8]\">their<\/span> <span _d-id=\"46154\" class=\"--l --r hover:bg-[#B4DAE8]\">costs<\/span> <span _d-id=\"46158\" class=\"--l --r hover:bg-[#B4DAE8]\">and<\/span> <span _d-id=\"46162\" class=\"--l --r hover:bg-[#B4DAE8]\">your<\/span> <span _d-id=\"46166\" class=\"--l --r hover:bg-[#B4DAE8]\">own<\/span><span _d-id=\"46169\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"46172\" class=\"--l --r sentence_highlight\">This is the general risk of legal costs, the amount of which depends, among other things, on the value in dispute, which is determined by the court in each individual case. <\/span><span _d-id=\"46175\" class=\"--l --r sentence_highlight\">We will be happy to explain the details to you personally. <\/span><span _d-id=\"46178\" class=\"--l --r sentence_highlight\">One thing is self-evident for us: we place the interests of our clients at the centre, which also includes their financial interests. <\/span><span _d-id=\"46181\" class=\"--l --r sentence_highlight\">That is why we provide you with comprehensive and balanced advice.<\/span><\/p>\n<p><strong><\/strong><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What exactly are fake reviews?<\/h3>\n<div>\n<p _d-id=\"74\"><span _d-id=\"90311\" class=\"--l --r sentence_highlight\">Reviews can be &#8220;fake&#8221; for various reasons.<\/span><\/p>\n<p _d-id=\"76\"><span _d-id=\"90315\" class=\"--l --r sentence_highlight\">The classic case is reviews by people who have never had anything to do with the company being reviewed, but claim to have done so in their review. <\/span><span _d-id=\"90318\" class=\"--l --r sentence_highlight\">For example, if someone claims about a company &#8220;Bad service &#8211; bad prices. <\/span><span _d-id=\"90321\" class=\"--l --r sentence_highlight\">Next time I&#8217;ll go to the competitor&#8221; and rates it with one star even though he or she has not used any of the company&#8217;s services, this is a fake review.<\/span><\/p>\n<p _d-id=\"78\"><span _d-id=\"90325\" class=\"--l --r sentence_highlight\">It is also conceivable that although there is contact with the company, the content of the review is false. <\/span><span _d-id=\"90328\" class=\"--l --r sentence_highlight\">One example is the incorrect claim made by a former employee about his employer that toilet visits are recorded by a system and that longer toilet visits have to be justified.<\/span><\/p>\n<p _d-id=\"80\"><span _d-id=\"90332\" class=\"--l --r sentence_highlight\">It is also a fake review if an agency that sells reviews to review platforms and comparison portals influences the authors of the reviews and demands that they are only allowed to award four or five stars. <\/span><span _d-id=\"90335\" class=\"--l --r sentence_highlight\">Reviews are as well false if the agency requires its testers to rate an item that they were unable to test. <\/span><span _d-id=\"90338\" class=\"--l --r sentence_highlight\"><span _d-id=\"90340\" class=\"--l --r hover:bg-[#B4DAE8]\">For<\/span> <span _d-id=\"90344\" class=\"--l --r hover:bg-[#B4DAE8]\">example<\/span><span _d-id=\"90347\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"90351\" class=\"--l --r hover:bg-[#B4DAE8]\">Stiftung<\/span> <span _d-id=\"90355\" class=\"--l --r hover:bg-[#B4DAE8]\">Warentest<\/span> <span _d-id=\"90359\" class=\"--l --r hover:bg-[#B4DAE8]\">discovered<\/span> <span _d-id=\"90363\" class=\"--l --r hover:bg-[#B4DAE8]\">that<\/span> <span _d-id=\"90367\" class=\"--l --r hover:bg-[#B4DAE8]\">agencies<\/span> <span _d-id=\"90371\" class=\"--l --r hover:bg-[#B4DAE8]\">were<\/span> <span _d-id=\"90375\" class=\"--l --r hover:bg-[#B4DAE8]\">asking<\/span> <span _d-id=\"90379\" class=\"--l --r hover:bg-[#B4DAE8]\">their<\/span> <span _d-id=\"90383\" class=\"--l --r hover:bg-[#B4DAE8]\">testers<\/span> <span _d-id=\"90387\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"90391\" class=\"--l --r hover:bg-[#B4DAE8]\">rate<\/span> <span _d-id=\"90395\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"90399\" class=\"--l --r hover:bg-[#B4DAE8]\">running<\/span> <span _d-id=\"90403\" class=\"--l --r hover:bg-[#B4DAE8]\">characteristics<\/span> <span _d-id=\"90407\" class=\"--l --r hover:bg-[#B4DAE8]\">of<\/span> <span _d-id=\"90411\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> pair of sneakers<span _d-id=\"90418\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"90422\" class=\"--l --r hover:bg-[#B4DAE8]\">even<\/span> <span _d-id=\"90426\" class=\"--l --r hover:bg-[#B4DAE8]\">though<\/span> <span _d-id=\"90430\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"90434\" class=\"--l --r hover:bg-[#B4DAE8]\">testers<\/span> <span _d-id=\"90438\" class=\"--l --r hover:bg-[#B4DAE8]\">were<\/span> <span _d-id=\"90442\" class=\"--l --r hover:bg-[#B4DAE8]\">only<\/span> <span _d-id=\"90446\" class=\"--l --r hover:bg-[#B4DAE8]\">provided<\/span> <span _d-id=\"90450\" class=\"--l --r hover:bg-[#B4DAE8]\">with<\/span> <span _d-id=\"90454\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"90458\" class=\"--l --r hover:bg-[#B4DAE8]\">photo<\/span> <span _d-id=\"90462\" class=\"--l --r hover:bg-[#B4DAE8]\">of<\/span> <span _d-id=\"90466\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"90470\" class=\"--l --r hover:bg-[#B4DAE8]\">shoes<\/span><span _d-id=\"90473\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span><\/span><\/p>\n<p _d-id=\"82\"><span _d-id=\"90477\" class=\"--l --r sentence_highlight\">A rating is also false if the reviewer received something in return, but this is not disclosed in the rating. <\/span><span _d-id=\"90480\" class=\"--l --r sentence_highlight\">Such a rating gives the impression of objectivity, which it does not have. <\/span><span _d-id=\"90483\" class=\"--l --r sentence_highlight\">It is misleading (see OLG Frankfurt am Main, judgement of 16 May 2019 &#8211; Ref. 6 U 14\/19).<\/span><\/p>\n<p _d-id=\"84\"><span _d-id=\"90487\" class=\"--l --r sentence_highlight\"><span _d-id=\"90490\" class=\"--l --r hover:bg-[#B4DAE8]\">Finally<\/span><span _d-id=\"90493\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"90497\" class=\"--l --r hover:bg-[#B4DAE8]\">it<\/span> <span _d-id=\"90501\" class=\"--l --r hover:bg-[#B4DAE8]\">is<\/span> <span _d-id=\"90505\" class=\"--l --r hover:bg-[#B4DAE8]\">also<\/span> <span _d-id=\"90509\" class=\"--l --r hover:bg-[#B4DAE8]\">considered<\/span> <span _d-id=\"90513\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"90517\" class=\"--l --r hover:bg-[#B4DAE8]\">fake<\/span> <span _d-id=\"90521\" class=\"--l --r hover:bg-[#B4DAE8]\">review<\/span> <span _d-id=\"90525\" class=\"--l --r hover:bg-[#B4DAE8]\">if<\/span> <span _d-id=\"90529\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"90533\" class=\"--l --r hover:bg-[#B4DAE8]\">company<\/span> <span _d-id=\"90537\" class=\"--l --r hover:bg-[#B4DAE8]\">commissions<\/span> <span _d-id=\"90541\" class=\"--l --r hover:bg-[#B4DAE8]\">an<\/span> <span _d-id=\"90545\" class=\"--l --r hover:bg-[#B4DAE8]\">agency<\/span> <span _d-id=\"90549\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"90553\" class=\"--l --r hover:bg-[#B4DAE8]\">rate<\/span> <span _d-id=\"90557\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"90561\" class=\"--l --r hover:bg-[#B4DAE8]\">competitor<\/span> <span _d-id=\"90565\" class=\"--l --r hover:bg-[#B4DAE8]\">poorly<\/span><span _d-id=\"90568\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"90571\" class=\"--l --r sentence_highlight\"><span _d-id=\"90573\" class=\"--l --r hover:bg-[#B4DAE8]\">Such<\/span> <span _d-id=\"90577\" class=\"--l --r hover:bg-[#B4DAE8]\">cases<\/span> <span _d-id=\"90581\" class=\"--l --r hover:bg-[#B4DAE8]\">are<\/span> <span _d-id=\"90585\" class=\"--l --r hover:bg-[#B4DAE8]\">also<\/span> <span _d-id=\"90589\" class=\"--l --r hover:bg-[#B4DAE8]\">commonplace<\/span><span _d-id=\"90592\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span><\/span><\/p>\n<p _d-id=\"86\"><span _d-id=\"90596\" class=\"--l --r sentence_highlight\"><span _d-id=\"90598\" class=\"--l --r hover:bg-[#B4DAE8]\">Note<\/span><span _d-id=\"90601\" class=\"--l --r hover:bg-[#B4DAE8]\">:<\/span> <span _d-id=\"90605\" class=\"--l --r hover:bg-[#B4DAE8]\">All<\/span> <span _d-id=\"90609\" class=\"--l --r hover:bg-[#B4DAE8]\">examples<\/span> <span _d-id=\"90613\" class=\"--l --r hover:bg-[#B4DAE8]\">are<\/span> <span _d-id=\"90617\" class=\"--l --r hover:bg-[#B4DAE8]\">based<\/span> <span _d-id=\"90621\" class=\"--l --r hover:bg-[#B4DAE8]\">on<\/span> <span _d-id=\"90625\" class=\"--l --r hover:bg-[#B4DAE8]\">real<\/span> <span _d-id=\"90629\" class=\"--l --r hover:bg-[#B4DAE8]\">cases<\/span><span _d-id=\"90632\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span><\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can&#8217;t agencies help me as well?<\/h3>\n<div>\n<p _d-id=\"98454\"><span _d-id=\"109565\" class=\"--l --r sentence_highlight\">Our experience shows that many agencies often lack the necessary legal background knowledge. <\/span><span _d-id=\"109568\" class=\"--l --r sentence_highlight\"><span _d-id=\"109571\" class=\"--l --r hover:bg-[#B4DAE8]\">The<\/span> <span _d-id=\"109575\" class=\"--l --r hover:bg-[#B4DAE8]\">notice<\/span><span _d-id=\"109578\" class=\"--l --r hover:bg-[#B4DAE8]\">&#8211;<\/span><span _d-id=\"109581\" class=\"--l --r hover:bg-[#B4DAE8]\">and<\/span><span _d-id=\"109584\" class=\"--l --r hover:bg-[#B4DAE8]\">&#8211;<\/span><span _d-id=\"109587\" class=\"--l --r hover:bg-[#B4DAE8]\">takedown<\/span> <span _d-id=\"109591\" class=\"--l --r hover:bg-[#B4DAE8]\">procedure<\/span> <span _d-id=\"109595\" class=\"--l --r hover:bg-[#B4DAE8]\">is<\/span> <span _d-id=\"109599\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"109603\" class=\"--l --r hover:bg-[#B4DAE8]\">specialised<\/span> <span _d-id=\"109607\" class=\"--l --r hover:bg-[#B4DAE8]\">legal<\/span> <span _d-id=\"109611\" class=\"--l --r hover:bg-[#B4DAE8]\">matter<\/span><span _d-id=\"109614\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"109617\" class=\"--l --r sentence_highlight\"><span _d-id=\"109619\" class=\"--l --r hover:bg-[#B4DAE8]\">However<\/span><span _d-id=\"109622\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"109626\" class=\"--l --r hover:bg-[#B4DAE8]\">agencies<\/span> <span _d-id=\"109630\" class=\"--l --r hover:bg-[#B4DAE8]\">are<\/span> <span _d-id=\"109634\" class=\"--l --r hover:bg-[#B4DAE8]\">not<\/span> <span _d-id=\"109638\" class=\"--l --r hover:bg-[#B4DAE8]\">allowed<\/span> <span _d-id=\"109642\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"109646\" class=\"--l --r hover:bg-[#B4DAE8]\">provide<\/span> <span _d-id=\"109650\" class=\"--l --r hover:bg-[#B4DAE8]\">legal<\/span> <span _d-id=\"109654\" class=\"--l --r hover:bg-[#B4DAE8]\">services<\/span><span _d-id=\"109657\" class=\"--l --r hover:bg-[#B4DAE8]\">. <\/span><\/span><span _d-id=\"109659\" class=\"--l --r sentence_highlight\"><span _d-id=\"109662\" class=\"--l --r hover:bg-[#B4DAE8]\">An<\/span> <span _d-id=\"109666\" class=\"--l --r hover:bg-[#B4DAE8]\">agency<\/span> <span _d-id=\"109670\" class=\"--l --r hover:bg-[#B4DAE8]\">can<\/span> <span _d-id=\"109674\" class=\"--l --r hover:bg-[#B4DAE8]\">therefore<\/span> <span _d-id=\"109678\" class=\"--l --r hover:bg-[#B4DAE8]\">only<\/span> <span _d-id=\"109682\" class=\"--l --r hover:bg-[#B4DAE8]\">take<\/span> <span _d-id=\"109686\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"109690\" class=\"--l --r hover:bg-[#B4DAE8]\">first<\/span> <span _d-id=\"109694\" class=\"--l --r hover:bg-[#B4DAE8]\">step<\/span> <span _d-id=\"109698\" class=\"--l --r hover:bg-[#B4DAE8]\">towards<\/span> <span _d-id=\"109702\" class=\"--l --r hover:bg-[#B4DAE8]\">deleting<\/span> <span _d-id=\"109706\" class=\"--l --r hover:bg-[#B4DAE8]\">a<\/span> <span _d-id=\"109710\" class=\"--l --r hover:bg-[#B4DAE8]\">review<\/span><span _d-id=\"109713\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"109716\" class=\"--l --r sentence_highlight\">If this attempt fails, an agency is usually no longer able to help. <\/span><span _d-id=\"109719\" class=\"--l --r sentence_highlight\">This is when the problems for the company concerned really begin. <\/span><span _d-id=\"109722\" class=\"--l --r sentence_highlight\">A failed attempt reduces the chances of success for an out-of-court solution. <\/span><span _d-id=\"109725\" class=\"--l --r sentence_highlight\">This is because once the platforms have decided to reject a deletion request, this decision is rarely reversed. <\/span><span _d-id=\"109728\" class=\"--l --r sentence_highlight\">The first attempt should therefore definitely be successful.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Which are the most important platforms for the valuation of companies? <\/h3>\n<div>\n<p _d-id=\"114452\"><strong><span _d-id=\"137176\" class=\"--l --r sentence_highlight\">Google My Business<br \/><\/span><\/strong><span _d-id=\"137178\" class=\"--l --r sentence_highlight\"><span _d-id=\"137181\" class=\"--l --r hover:bg-[#B4DAE8]\">Google<\/span> <span _d-id=\"137185\" class=\"--l --r hover:bg-[#B4DAE8]\">My<\/span> <span _d-id=\"137189\" class=\"--l --r hover:bg-[#B4DAE8]\">Business<\/span> <span _d-id=\"137193\" class=\"--l --r hover:bg-[#B4DAE8]\">is<\/span> <span _d-id=\"137197\" class=\"--l --r hover:bg-[#B4DAE8]\">probably<\/span> <span _d-id=\"137201\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"137205\" class=\"--l --r hover:bg-[#B4DAE8]\">most<\/span> <span _d-id=\"137209\" class=\"--l --r hover:bg-[#B4DAE8]\">important<\/span> <span _d-id=\"137213\" class=\"--l --r hover:bg-[#B4DAE8]\">review<\/span> <span _d-id=\"137217\" class=\"--l --r hover:bg-[#B4DAE8]\">portal<\/span><span _d-id=\"137220\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"137223\" class=\"--l --r sentence_highlight\"><span _d-id=\"137226\" class=\"--l --r hover:bg-[#B4DAE8]\">In<\/span> <span _d-id=\"137230\" class=\"--l --r hover:bg-[#B4DAE8]\">combination<\/span> <span _d-id=\"137234\" class=\"--l --r hover:bg-[#B4DAE8]\">with<\/span> <span _d-id=\"137238\" class=\"--l --r hover:bg-[#B4DAE8]\">Google<\/span> <span _d-id=\"137242\" class=\"--l --r hover:bg-[#B4DAE8]\">Maps<\/span><span _d-id=\"137245\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"137249\" class=\"--l --r hover:bg-[#B4DAE8]\">it<\/span> <span _d-id=\"137253\" class=\"--l --r hover:bg-[#B4DAE8]\">is<\/span> <span _d-id=\"137257\" class=\"--l --r hover:bg-[#B4DAE8]\">becoming<\/span> <span _d-id=\"137261\" class=\"--l --r hover:bg-[#B4DAE8]\">increasingly<\/span> <span _d-id=\"137265\" class=\"--l --r hover:bg-[#B4DAE8]\">important<\/span> <span _d-id=\"137269\" class=\"--l --r hover:bg-[#B4DAE8]\">for<\/span> <span _d-id=\"137273\" class=\"--l --r hover:bg-[#B4DAE8]\">practically<\/span> <span _d-id=\"137277\" class=\"--l --r hover:bg-[#B4DAE8]\">every<\/span> <span _d-id=\"137281\" class=\"--l --r hover:bg-[#B4DAE8]\">company<\/span><span _d-id=\"137284\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"137287\" class=\"--l --r sentence_highlight\">Google is pushing this service massively and a glance at the USA is enough to estimate the importance that Google My Business will have in Germany in just a few years.<\/span><\/p>\n<p _d-id=\"114455\"><strong><span _d-id=\"137291\" class=\"--l --r sentence_highlight\"><span _d-id=\"137293\" class=\"--l --r hover:bg-[#B4DAE8]\">Kununu<br \/><\/span><\/span><\/strong><span _d-id=\"137295\" class=\"--l --r sentence_highlight\">Kununu is the largest portal for employees to rate their employers. <\/span><span _d-id=\"137298\" class=\"--l --r sentence_highlight\">In times of a shortage of skilled labour, no company can afford to put off candidates with false negative reviews. <\/span><span _d-id=\"137301\" class=\"--l --r sentence_highlight\">Kununu earns its money primarily by enabling companies to manage their profile on the site. <\/span><span _d-id=\"137304\" class=\"--l --r sentence_highlight\">In marketing jargon, this is known as employer branding. <\/span><span _d-id=\"137307\" class=\"--l --r sentence_highlight\">The costs range from 4,300 euros to around 10,000 euros per year (depending on the scope and size of the company; as of April 2021).<\/span><\/p>\n<p _d-id=\"114458\"><strong><span _d-id=\"137311\" class=\"--l --r sentence_highlight\"><span _d-id=\"137313\" class=\"--l --r hover:bg-[#B4DAE8]\">Jameda<br \/><\/span><\/span><\/strong><span _d-id=\"137315\" class=\"--l --r sentence_highlight\">The rating portal Jameda is very important for doctors, dentists and therapists. <\/span><span _d-id=\"137318\" class=\"--l --r sentence_highlight\">Like some other platforms, Jameda is known to lawyers for its court cases and questionable business model.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>As a company, shouldn&#8217;t I simply comment on a bad fake review?<\/h3>\n<div>\n<p _d-id=\"149929\"><span _d-id=\"150911\" class=\"--l --r sentence_highlight\">No. Platforms do like to recommend this. <\/span><span _d-id=\"150914\" class=\"--l --r sentence_highlight\">But why should something false be spread further? <\/span><span _d-id=\"150917\" class=\" --l --r bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\">Companies are also entitled to take legal action against bad press &#8211; and they should do the same with fake reviews. <\/span><span _d-id=\"150920\" class=\"--l --r sentence_highlight\"><span _d-id=\"150922\" class=\"--l --r hover:bg-[#B4DAE8]\">Because<\/span> <span _d-id=\"150926\" class=\"--l --r hover:bg-[#B4DAE8]\">here<\/span><span _d-id=\"150929\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"150933\" class=\"--l --r hover:bg-[#B4DAE8]\">too<\/span><span _d-id=\"150936\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"150940\" class=\"--l --r hover:bg-[#B4DAE8]\">something<\/span> <span _d-id=\"150944\" class=\"--l --r hover:bg-[#B4DAE8]\">always<\/span> <span _d-id=\"150948\" class=\"--l --r hover:bg-[#B4DAE8]\">sticks<\/span><span _d-id=\"150951\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span><\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>What does the distinction between a statement of fact and an opinion mean for taking action against reviews?<\/h3>\n<div>\n<p _d-id=\"152095\"><span _d-id=\"196941\" class=\"--l --r sentence_highlight\">A bad review must be deleted if it contains untrue facts.\u00a0<\/span><span _d-id=\"196944\" class=\"--l --r sentence_highlight\">A review is also inadmissible if it contains formal insults or if the author does not criticise a company or its employees but disparges them. <\/span><span _d-id=\"196947\" class=\"--l --r sentence_highlight\">Human dignity must also not be violated by the criticism.<\/span><\/p>\n<p _d-id=\"152097\"><span _d-id=\"196951\" class=\"--l --r sentence_highlight\">It is often difficult to distinguish between statement of fact and an opinion. <\/span><span _d-id=\"196954\" class=\"--l --r sentence_highlight\"><span _d-id=\"196957\" class=\"--l --r hover:bg-[#B4DAE8]\">One<\/span> <span _d-id=\"196961\" class=\"--l --r hover:bg-[#B4DAE8]\">example<\/span><span _d-id=\"196964\" class=\"--l --r hover:bg-[#B4DAE8]\">:<\/span> <\/span><span _d-id=\"196967\" class=\"--l --r sentence_highlight\">If the author of a review claims that a dentist&#8217;s receptionist is &#8220;unfriendly&#8221;, he or she is expressing a &#8211; permissible &#8211; opinion. <\/span><span _d-id=\"196970\" class=\"--l --r sentence_highlight\">However, if the basis of this opinion is not correct because the author has never had anything to do with the receptionist, for example because he is not a patient, then the review contains an untrue statement of fact &#8211; and is inadmissible.<\/span><\/p>\n<p _d-id=\"152099\"><span _d-id=\"196974\" class=\"--l --r sentence_highlight\"><span _d-id=\"196977\" class=\"--l --r hover:bg-[#B4DAE8]\">The<\/span> <span _d-id=\"196981\" class=\"--l --r hover:bg-[#B4DAE8]\">difficulty<\/span> <span _d-id=\"196985\" class=\"--l --r hover:bg-[#B4DAE8]\">often<\/span> <span _d-id=\"196989\" class=\"--l --r hover:bg-[#B4DAE8]\">lies<\/span> <span _d-id=\"196993\" class=\"--l --r hover:bg-[#B4DAE8]\">in<\/span> <span _d-id=\"196997\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"197001\" class=\"--l --r hover:bg-[#B4DAE8]\">detail<\/span><span _d-id=\"197004\" class=\"--l --r hover:bg-[#B4DAE8]\">:<\/span> <\/span><span _d-id=\"197007\" class=\"--l --r sentence_highlight\">If, for example, it is claimed about a singer that she has &#8221; received a huge shitstorm&#8221; because of a post on Instagram, but in fact there were only a few critical reactions to the post, then the claim contains an untrue statement of fact (see OLG Frankfurt am Main, decision of 11 May 201 &#8211; Ref. 16 W 8\/21).<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Can I request information about the anonymous author of false reviews?<\/h3>\n<div>\n<p _d-id=\"225125\"><span _d-id=\"226217\" class=\"--l --r sentence_highlight\">Yes, from the platform. <\/span><span _d-id=\"226220\" class=\"--l --r alignedSentenceHighlight-module--partialHighlightAnimation--GXUnX bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\"><span _d-id=\"226223\" class=\"--l --r hover:bg-[#B4DAE8]\">According<\/span> <span _d-id=\"226227\" class=\"--l --r hover:bg-[#B4DAE8]\">to<\/span> <span _d-id=\"226231\" class=\"--l --r hover:bg-[#B4DAE8]\">Section<\/span> <span _d-id=\"226235\" class=\"--l --r hover:bg-[#B4DAE8]\">21<\/span> <span _d-id=\"226239\" class=\"--l --r hover:bg-[#B4DAE8]\">of<\/span> <span _d-id=\"226243\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"226247\" class=\"--l --r hover:bg-[#B4DAE8]\">TTDSG<\/span><span _d-id=\"226250\" class=\"--l --r hover:bg-[#B4DAE8]\">,<\/span> <span _d-id=\"226254\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"226258\" class=\"--l --r hover:bg-[#B4DAE8]\">platform<\/span> <span _d-id=\"226262\" class=\"--l --r hover:bg-[#B4DAE8]\">must<\/span> <span _d-id=\"226266\" class=\"--l --r hover:bg-[#B4DAE8]\">provide<\/span> <span _d-id=\"226270\" class=\"--l --r hover:bg-[#B4DAE8]\">information<\/span> <span _d-id=\"226274\" class=\"--l --r hover:bg-[#B4DAE8]\">about<\/span> <span _d-id=\"226278\" class=\"--l --r hover:bg-[#B4DAE8]\">the<\/span> <span _d-id=\"226282\" class=\"--l --r hover:bg-[#B4DAE8]\">inventory<\/span> <span _d-id=\"226286\" class=\"--l --r hover:bg-[#B4DAE8]\">data<\/span> <span _d-id=\"226290\" class=\"--l --r hover:bg-[#B4DAE8]\">it<\/span> <span _d-id=\"226294\" class=\"--l --r hover:bg-[#B4DAE8]\">holds<\/span> <span _d-id=\"226298\" class=\"--l --r hover:bg-[#B4DAE8]\">in<\/span> <span _d-id=\"226302\" class=\"--l --r hover:bg-[#B4DAE8]\">individual<\/span> <span _d-id=\"226306\" class=\"--l --r hover:bg-[#B4DAE8]\">cases<\/span><span _d-id=\"226309\" class=\"--l --r hover:bg-[#B4DAE8]\">.<\/span> <\/span><span _d-id=\"226312\" class=\"--l --r sentence_highlight\">The prerequisite for this is that absolutely protected rights are infringed by illegal content &#8211; a so-called qualified infringement.<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<p><!--more--><br \/>\n<!-- {\"name\":\"Fakeaway\",\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"id\":\"first_headline\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"Frequently Asked Questions\",\"text_align\":\"center\",\"title_color\":\"primary\",\"title_decoration\":\"line\",\"title_element\":\"h2\",\"title_style\":\"heading-medium\"}}]}],\"props\":{\"divider\":false,\"id\":\"Handlungsgrund\",\"margin_remove_bottom\":false}}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"large\",\"style\":\"secondary\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"accordion\",\"props\":{\"collapsible\":true,\"content_column_breakpoint\":\"m\",\"content_style\":\"lead\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"multiple\":false,\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"12168\\\"><span _d-id=\\\"16190\\\" class=\\\" --l --r bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\\\">Yes, if reviews are not true or contain illegal statements of opinion. <\\\/span><span _d-id=\\\"16193\\\" class=\\\"--l --r sentence_highlight\\\">Even if criticism is unjustified, you can defend yourself. <\\\/span><span _d-id=\\\"16196\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"16199\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">The<\\\/span> <span _d-id=\\\"16203\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">rated<\\\/span> <span _d-id=\\\"16207\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">service<\\\/span><span _d-id=\\\"16210\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"16214\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"16218\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">rated<\\\/span> <span _d-id=\\\"16222\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">product<\\\/span> <span _d-id=\\\"16226\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">or<\\\/span> <span _d-id=\\\"16230\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"16234\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">employee<\\\/span> <span _d-id=\\\"16238\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">who<\\\/span> <span _d-id=\\\"16242\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">posted<\\\/span> <span _d-id=\\\"16246\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"16250\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">review<\\\/span> <span _d-id=\\\"16254\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">are<\\\/span> <span _d-id=\\\"16258\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">often<\\\/span> <span _d-id=\\\"16262\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">not<\\\/span> <span _d-id=\\\"16266\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">even<\\\/span> <span _d-id=\\\"16270\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">known<\\\/span> <span _d-id=\\\"16274\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"16278\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"16282\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">rated<\\\/span> <span _d-id=\\\"16286\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">company<\\\/span><span _d-id=\\\"16289\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"16292\\\" class=\\\"--l --r sentence_highlight\\\">Even then, there is a good chance that reviews can be deleted.<\\\/span><\\\/p>\",\"title\":\"Can I take action against any review?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"18188\\\"><span _d-id=\\\"24859\\\" class=\\\"--l --r sentence_highlight\\\">We don't recommend this. <\\\/span><span _d-id=\\\"24862\\\" class=\\\"--l --r sentence_highlight\\\">The request to the platform to delete an incorrect review must be precise and legally justified. <\\\/span><span _d-id=\\\"24865\\\" class=\\\"--l --r sentence_highlight\\\">Experience has shown that mistakes made in this phase are later carried through the entire process. <\\\/span><span _d-id=\\\"24868\\\" class=\\\"--l --r sentence_highlight\\\">In addition, the platforms know no mercy and sometimes fight very fiercely for every review.<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"18190\\\"><span _d-id=\\\"24872\\\" class=\\\"--l --r sentence_highlight\\\">See also: \\\"Can't agencies help me as well?\\\"<\\\/span><\\\/p>\",\"title\":\"Can I take action against platforms by myself?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"26576\\\"><span _d-id=\\\"34058\\\" class=\\\" --l --r bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\\\">If platforms do not respond to disputed reviews or do not respond in good time, they themselves are liable for the illegal content of reviews. <\\\/span><span _d-id=\\\"34061\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"34064\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">They<\\\/span> <span _d-id=\\\"34068\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">can<\\\/span> <span _d-id=\\\"34072\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">then<\\\/span> <span _d-id=\\\"34076\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">be<\\\/span> <span _d-id=\\\"34080\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">warned<\\\/span> <span _d-id=\\\"34084\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">and<\\\/span> <span _d-id=\\\"34088\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">asked<\\\/span> <span _d-id=\\\"34092\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"34096\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">cease<\\\/span> <span _d-id=\\\"34100\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">and<\\\/span> <span _d-id=\\\"34104\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">desist<\\\/span><span _d-id=\\\"34107\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"34110\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"34113\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">If<\\\/span> <span _d-id=\\\"34117\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"34121\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">platform<\\\/span> <span _d-id=\\\"34125\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">does<\\\/span> <span _d-id=\\\"34129\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">not<\\\/span> <span _d-id=\\\"34133\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">respond<\\\/span> <span _d-id=\\\"34137\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"34141\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">this<\\\/span> <span _d-id=\\\"34145\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">either<\\\/span><span _d-id=\\\"34148\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"34152\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">an<\\\/span> <span _d-id=\\\"34156\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">application<\\\/span> <span _d-id=\\\"34160\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">can<\\\/span> <span _d-id=\\\"34164\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">be<\\\/span> <span _d-id=\\\"34168\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">made<\\\/span> <span _d-id=\\\"34172\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"34176\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"34180\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">court<\\\/span> <span _d-id=\\\"34184\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">for<\\\/span> <span _d-id=\\\"34188\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">an<\\\/span> <span _d-id=\\\"34192\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">interim<\\\/span> <span _d-id=\\\"34196\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">injunction<\\\/span><span _d-id=\\\"34199\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"34202\\\" class=\\\"--l --r sentence_highlight\\\">If the application is successful, a court will prohibit the platform from further disseminating the unlawful review. <\\\/span><span _d-id=\\\"34205\\\" class=\\\"--l --r sentence_highlight\\\">The costs of the court proceedings must then be borne by the platform.<\\\/span><\\\/p>\",\"title\":\"What happens if platforms do not voluntarily delete disputed reviews?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"36206\\\"><span _d-id=\\\"46008\\\" class=\\\"--l --r sentence_highlight\\\">Ideally, you will not incur any costs. <\\\/span><span _d-id=\\\"46011\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"46014\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Ideally<\\\/span><span _d-id=\\\"46017\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"46021\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">this<\\\/span> <span _d-id=\\\"46025\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">means<\\\/span> <span _d-id=\\\"46029\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">that<\\\/span> <span _d-id=\\\"46033\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">you<\\\/span> <span _d-id=\\\"46037\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">win<\\\/span> <span _d-id=\\\"46041\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"46045\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">court<\\\/span> <span _d-id=\\\"46049\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">case<\\\/span><span _d-id=\\\"46052\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"46055\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"46058\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">This<\\\/span> <span _d-id=\\\"46062\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">is<\\\/span> <span _d-id=\\\"46066\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">because<\\\/span> <span _d-id=\\\"46070\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"46074\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">opponent<\\\/span> <span _d-id=\\\"46078\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">must<\\\/span> <span _d-id=\\\"46082\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">then<\\\/span> <span _d-id=\\\"46086\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">bear<\\\/span> <span _d-id=\\\"46090\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">all<\\\/span> <span _d-id=\\\"46094\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"46098\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">costs<\\\/span> <span _d-id=\\\"46102\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">of<\\\/span> <span _d-id=\\\"46106\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"46110\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">proceedings<\\\/span><span _d-id=\\\"46113\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"46116\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"46119\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">If<\\\/span> <span _d-id=\\\"46123\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">your<\\\/span> <span _d-id=\\\"46127\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">opponent<\\\/span> <span _d-id=\\\"46131\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">wins<\\\/span><span _d-id=\\\"46134\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"46138\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">you<\\\/span> <span _d-id=\\\"46142\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">will<\\\/span> <span _d-id=\\\"46146\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">bear<\\\/span> <span _d-id=\\\"46150\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">their<\\\/span> <span _d-id=\\\"46154\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">costs<\\\/span> <span _d-id=\\\"46158\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">and<\\\/span> <span _d-id=\\\"46162\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">your<\\\/span> <span _d-id=\\\"46166\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">own<\\\/span><span _d-id=\\\"46169\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"46172\\\" class=\\\"--l --r sentence_highlight\\\">This is the general risk of legal costs, the amount of which depends, among other things, on the value in dispute, which is determined by the court in each individual case. <\\\/span><span _d-id=\\\"46175\\\" class=\\\"--l --r sentence_highlight\\\">We will be happy to explain the details to you personally. <\\\/span><span _d-id=\\\"46178\\\" class=\\\"--l --r sentence_highlight\\\">One thing is self-evident for us: we place the interests of our clients at the centre, which also includes their financial interests. <\\\/span><span _d-id=\\\"46181\\\" class=\\\"--l --r sentence_highlight\\\">That is why we provide you with comprehensive and balanced advice.<\\\/span><\\\/p>\\n\n\n<p><strong><\\\/strong><\\\/p>\",\"title\":\"What are the costs if I take legal action against reviews?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"74\\\"><span _d-id=\\\"90311\\\" class=\\\"--l --r sentence_highlight\\\">Reviews can be \\\"fake\\\" for various reasons.<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"76\\\"><span _d-id=\\\"90315\\\" class=\\\"--l --r sentence_highlight\\\">The classic case is reviews by people who have never had anything to do with the company being reviewed, but claim to have done so in their review. <\\\/span><span _d-id=\\\"90318\\\" class=\\\"--l --r sentence_highlight\\\">For example, if someone claims about a company \\\"Bad service - bad prices. <\\\/span><span _d-id=\\\"90321\\\" class=\\\"--l --r sentence_highlight\\\">Next time I'll go to the competitor\\\" and rates it with one star even though he or she has not used any of the company's services, this is a fake review.<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"78\\\"><span _d-id=\\\"90325\\\" class=\\\"--l --r sentence_highlight\\\">It is also conceivable that although there is contact with the company, the content of the review is false. <\\\/span><span _d-id=\\\"90328\\\" class=\\\"--l --r sentence_highlight\\\">One example is the incorrect claim made by a former employee about his employer that toilet visits are recorded by a system and that longer toilet visits have to be justified.<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"80\\\"><span _d-id=\\\"90332\\\" class=\\\"--l --r sentence_highlight\\\">It is also a fake review if an agency that sells reviews to review platforms and comparison portals influences the authors of the reviews and demands that they are only allowed to award four or five stars. <\\\/span><span _d-id=\\\"90335\\\" class=\\\"--l --r sentence_highlight\\\">Reviews are as well false if the agency requires its testers to rate an item that they were unable to test. <\\\/span><span _d-id=\\\"90338\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"90340\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">For<\\\/span> <span _d-id=\\\"90344\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">example<\\\/span><span _d-id=\\\"90347\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"90351\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Stiftung<\\\/span> <span _d-id=\\\"90355\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Warentest<\\\/span> <span _d-id=\\\"90359\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">discovered<\\\/span> <span _d-id=\\\"90363\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">that<\\\/span> <span _d-id=\\\"90367\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">agencies<\\\/span> <span _d-id=\\\"90371\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">were<\\\/span> <span _d-id=\\\"90375\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">asking<\\\/span> <span _d-id=\\\"90379\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">their<\\\/span> <span _d-id=\\\"90383\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">testers<\\\/span> <span _d-id=\\\"90387\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"90391\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">rate<\\\/span> <span _d-id=\\\"90395\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"90399\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">running<\\\/span> <span _d-id=\\\"90403\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">characteristics<\\\/span> <span _d-id=\\\"90407\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">of<\\\/span> <span _d-id=\\\"90411\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> pair of sneakers<span _d-id=\\\"90418\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"90422\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">even<\\\/span> <span _d-id=\\\"90426\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">though<\\\/span> <span _d-id=\\\"90430\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"90434\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">testers<\\\/span> <span _d-id=\\\"90438\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">were<\\\/span> <span _d-id=\\\"90442\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">only<\\\/span> <span _d-id=\\\"90446\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">provided<\\\/span> <span _d-id=\\\"90450\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">with<\\\/span> <span _d-id=\\\"90454\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"90458\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">photo<\\\/span> <span _d-id=\\\"90462\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">of<\\\/span> <span _d-id=\\\"90466\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"90470\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">shoes<\\\/span><span _d-id=\\\"90473\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span><\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"82\\\"><span _d-id=\\\"90477\\\" class=\\\"--l --r sentence_highlight\\\">A rating is also false if the reviewer received something in return, but this is not disclosed in the rating. <\\\/span><span _d-id=\\\"90480\\\" class=\\\"--l --r sentence_highlight\\\">Such a rating gives the impression of objectivity, which it does not have. <\\\/span><span _d-id=\\\"90483\\\" class=\\\"--l --r sentence_highlight\\\">It is misleading (see OLG Frankfurt am Main, judgement of 16 May 2019 - Ref. 6 U 14\\\/19).<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"84\\\"><span _d-id=\\\"90487\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"90490\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Finally<\\\/span><span _d-id=\\\"90493\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"90497\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">it<\\\/span> <span _d-id=\\\"90501\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">is<\\\/span> <span _d-id=\\\"90505\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">also<\\\/span> <span _d-id=\\\"90509\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">considered<\\\/span> <span _d-id=\\\"90513\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"90517\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">fake<\\\/span> <span _d-id=\\\"90521\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">review<\\\/span> <span _d-id=\\\"90525\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">if<\\\/span> <span _d-id=\\\"90529\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"90533\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">company<\\\/span> <span _d-id=\\\"90537\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">commissions<\\\/span> <span _d-id=\\\"90541\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">an<\\\/span> <span _d-id=\\\"90545\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">agency<\\\/span> <span _d-id=\\\"90549\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"90553\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">rate<\\\/span> <span _d-id=\\\"90557\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"90561\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">competitor<\\\/span> <span _d-id=\\\"90565\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">poorly<\\\/span><span _d-id=\\\"90568\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"90571\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"90573\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Such<\\\/span> <span _d-id=\\\"90577\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">cases<\\\/span> <span _d-id=\\\"90581\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">are<\\\/span> <span _d-id=\\\"90585\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">also<\\\/span> <span _d-id=\\\"90589\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">commonplace<\\\/span><span _d-id=\\\"90592\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span><\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"86\\\"><span _d-id=\\\"90596\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"90598\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Note<\\\/span><span _d-id=\\\"90601\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">:<\\\/span> <span _d-id=\\\"90605\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">All<\\\/span> <span _d-id=\\\"90609\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">examples<\\\/span> <span _d-id=\\\"90613\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">are<\\\/span> <span _d-id=\\\"90617\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">based<\\\/span> <span _d-id=\\\"90621\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">on<\\\/span> <span _d-id=\\\"90625\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">real<\\\/span> <span _d-id=\\\"90629\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">cases<\\\/span><span _d-id=\\\"90632\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span><\\\/span><\\\/p>\",\"title\":\"What exactly are fake reviews?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"98454\\\"><span _d-id=\\\"109565\\\" class=\\\"--l --r sentence_highlight\\\">Our experience shows that many agencies often lack the necessary legal background knowledge. <\\\/span><span _d-id=\\\"109568\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"109571\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">The<\\\/span> <span _d-id=\\\"109575\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">notice<\\\/span><span _d-id=\\\"109578\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">-<\\\/span><span _d-id=\\\"109581\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">and<\\\/span><span _d-id=\\\"109584\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">-<\\\/span><span _d-id=\\\"109587\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">takedown<\\\/span> <span _d-id=\\\"109591\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">procedure<\\\/span> <span _d-id=\\\"109595\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">is<\\\/span> <span _d-id=\\\"109599\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"109603\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">specialised<\\\/span> <span _d-id=\\\"109607\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">legal<\\\/span> <span _d-id=\\\"109611\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">matter<\\\/span><span _d-id=\\\"109614\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"109617\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"109619\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">However<\\\/span><span _d-id=\\\"109622\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"109626\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">agencies<\\\/span> <span _d-id=\\\"109630\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">are<\\\/span> <span _d-id=\\\"109634\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">not<\\\/span> <span _d-id=\\\"109638\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">allowed<\\\/span> <span _d-id=\\\"109642\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"109646\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">provide<\\\/span> <span _d-id=\\\"109650\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">legal<\\\/span> <span _d-id=\\\"109654\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">services<\\\/span><span _d-id=\\\"109657\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">. <\\\/span><\\\/span><span _d-id=\\\"109659\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"109662\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">An<\\\/span> <span _d-id=\\\"109666\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">agency<\\\/span> <span _d-id=\\\"109670\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">can<\\\/span> <span _d-id=\\\"109674\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">therefore<\\\/span> <span _d-id=\\\"109678\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">only<\\\/span> <span _d-id=\\\"109682\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">take<\\\/span> <span _d-id=\\\"109686\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"109690\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">first<\\\/span> <span _d-id=\\\"109694\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">step<\\\/span> <span _d-id=\\\"109698\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">towards<\\\/span> <span _d-id=\\\"109702\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">deleting<\\\/span> <span _d-id=\\\"109706\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">a<\\\/span> <span _d-id=\\\"109710\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">review<\\\/span><span _d-id=\\\"109713\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"109716\\\" class=\\\"--l --r sentence_highlight\\\">If this attempt fails, an agency is usually no longer able to help. <\\\/span><span _d-id=\\\"109719\\\" class=\\\"--l --r sentence_highlight\\\">This is when the problems for the company concerned really begin. <\\\/span><span _d-id=\\\"109722\\\" class=\\\"--l --r sentence_highlight\\\">A failed attempt reduces the chances of success for an out-of-court solution. <\\\/span><span _d-id=\\\"109725\\\" class=\\\"--l --r sentence_highlight\\\">This is because once the platforms have decided to reject a deletion request, this decision is rarely reversed. <\\\/span><span _d-id=\\\"109728\\\" class=\\\"--l --r sentence_highlight\\\">The first attempt should therefore definitely be successful.<\\\/span><\\\/p>\",\"title\":\"Can't agencies help me as well?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"114452\\\"><strong><span _d-id=\\\"137176\\\" class=\\\"--l --r sentence_highlight\\\">Google My Business<br \\\/><\\\/span><\\\/strong><span _d-id=\\\"137178\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"137181\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Google<\\\/span> <span _d-id=\\\"137185\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">My<\\\/span> <span _d-id=\\\"137189\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Business<\\\/span> <span _d-id=\\\"137193\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">is<\\\/span> <span _d-id=\\\"137197\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">probably<\\\/span> <span _d-id=\\\"137201\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"137205\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">most<\\\/span> <span _d-id=\\\"137209\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">important<\\\/span> <span _d-id=\\\"137213\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">review<\\\/span> <span _d-id=\\\"137217\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">portal<\\\/span><span _d-id=\\\"137220\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"137223\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"137226\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">In<\\\/span> <span _d-id=\\\"137230\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">combination<\\\/span> <span _d-id=\\\"137234\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">with<\\\/span> <span _d-id=\\\"137238\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Google<\\\/span> <span _d-id=\\\"137242\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Maps<\\\/span><span _d-id=\\\"137245\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"137249\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">it<\\\/span> <span _d-id=\\\"137253\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">is<\\\/span> <span _d-id=\\\"137257\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">becoming<\\\/span> <span _d-id=\\\"137261\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">increasingly<\\\/span> <span _d-id=\\\"137265\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">important<\\\/span> <span _d-id=\\\"137269\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">for<\\\/span> <span _d-id=\\\"137273\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">practically<\\\/span> <span _d-id=\\\"137277\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">every<\\\/span> <span _d-id=\\\"137281\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">company<\\\/span><span _d-id=\\\"137284\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"137287\\\" class=\\\"--l --r sentence_highlight\\\">Google is pushing this service massively and a glance at the USA is enough to estimate the importance that Google My Business will have in Germany in just a few years.<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"114455\\\"><strong><span _d-id=\\\"137291\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"137293\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Kununu<br \\\/><\\\/span><\\\/span><\\\/strong><span _d-id=\\\"137295\\\" class=\\\"--l --r sentence_highlight\\\">Kununu is the largest portal for employees to rate their employers. <\\\/span><span _d-id=\\\"137298\\\" class=\\\"--l --r sentence_highlight\\\">In times of a shortage of skilled labour, no company can afford to put off candidates with false negative reviews. <\\\/span><span _d-id=\\\"137301\\\" class=\\\"--l --r sentence_highlight\\\">Kununu earns its money primarily by enabling companies to manage their profile on the site. <\\\/span><span _d-id=\\\"137304\\\" class=\\\"--l --r sentence_highlight\\\">In marketing jargon, this is known as employer branding. <\\\/span><span _d-id=\\\"137307\\\" class=\\\"--l --r sentence_highlight\\\">The costs range from 4,300 euros to around 10,000 euros per year (depending on the scope and size of the company; as of April 2021).<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"114458\\\"><strong><span _d-id=\\\"137311\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"137313\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Jameda<br \\\/><\\\/span><\\\/span><\\\/strong><span _d-id=\\\"137315\\\" class=\\\"--l --r sentence_highlight\\\">The rating portal Jameda is very important for doctors, dentists and therapists. <\\\/span><span _d-id=\\\"137318\\\" class=\\\"--l --r sentence_highlight\\\">Like some other platforms, Jameda is known to lawyers for its court cases and questionable business model.<\\\/span><\\\/p>\",\"title\":\"Which are the most important platforms for the valuation of companies? \"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"149929\\\"><span _d-id=\\\"150911\\\" class=\\\"--l --r sentence_highlight\\\">No. Platforms do like to recommend this. <\\\/span><span _d-id=\\\"150914\\\" class=\\\"--l --r sentence_highlight\\\">But why should something false be spread further? <\\\/span><span _d-id=\\\"150917\\\" class=\\\" --l --r bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\\\">Companies are also entitled to take legal action against bad press - and they should do the same with fake reviews. <\\\/span><span _d-id=\\\"150920\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"150922\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Because<\\\/span> <span _d-id=\\\"150926\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">here<\\\/span><span _d-id=\\\"150929\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"150933\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">too<\\\/span><span _d-id=\\\"150936\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"150940\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">something<\\\/span> <span _d-id=\\\"150944\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">always<\\\/span> <span _d-id=\\\"150948\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">sticks<\\\/span><span _d-id=\\\"150951\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span><\\\/span><\\\/p>\",\"title\":\"As a company, shouldn't I simply comment on a bad fake review?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"152095\\\"><span _d-id=\\\"196941\\\" class=\\\"--l --r sentence_highlight\\\">A bad review must be deleted if it contains untrue facts.\\u00a0<\\\/span><span _d-id=\\\"196944\\\" class=\\\"--l --r sentence_highlight\\\">A review is also inadmissible if it contains formal insults or if the author does not criticise a company or its employees but disparges them. <\\\/span><span _d-id=\\\"196947\\\" class=\\\"--l --r sentence_highlight\\\">Human dignity must also not be violated by the criticism.<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"152097\\\"><span _d-id=\\\"196951\\\" class=\\\"--l --r sentence_highlight\\\">It is often difficult to distinguish between statement of fact and an opinion. <\\\/span><span _d-id=\\\"196954\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"196957\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">One<\\\/span> <span _d-id=\\\"196961\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">example<\\\/span><span _d-id=\\\"196964\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">:<\\\/span> <\\\/span><span _d-id=\\\"196967\\\" class=\\\"--l --r sentence_highlight\\\">If the author of a review claims that a dentist's receptionist is \\\"unfriendly\\\", he or she is expressing a - permissible - opinion. <\\\/span><span _d-id=\\\"196970\\\" class=\\\"--l --r sentence_highlight\\\">However, if the basis of this opinion is not correct because the author has never had anything to do with the receptionist, for example because he is not a patient, then the review contains an untrue statement of fact - and is inadmissible.<\\\/span><\\\/p>\\n\n\n<p _d-id=\\\"152099\\\"><span _d-id=\\\"196974\\\" class=\\\"--l --r sentence_highlight\\\"><span _d-id=\\\"196977\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">The<\\\/span> <span _d-id=\\\"196981\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">difficulty<\\\/span> <span _d-id=\\\"196985\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">often<\\\/span> <span _d-id=\\\"196989\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">lies<\\\/span> <span _d-id=\\\"196993\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">in<\\\/span> <span _d-id=\\\"196997\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"197001\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">detail<\\\/span><span _d-id=\\\"197004\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">:<\\\/span> <\\\/span><span _d-id=\\\"197007\\\" class=\\\"--l --r sentence_highlight\\\">If, for example, it is claimed about a singer that she has \\\" received a huge shitstorm\\\" because of a post on Instagram, but in fact there were only a few critical reactions to the post, then the claim contains an untrue statement of fact (see OLG Frankfurt am Main, decision of 11 May 201 - Ref. 16 W 8\\\/21).<\\\/span><\\\/p>\",\"title\":\"What does the distinction between a statement of fact and an opinion mean for taking action against reviews?\"}},{\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p _d-id=\\\"225125\\\"><span _d-id=\\\"226217\\\" class=\\\"--l --r sentence_highlight\\\">Yes, from the platform. <\\\/span><span _d-id=\\\"226220\\\" class=\\\"--l --r alignedSentenceHighlight-module--partialHighlightAnimation--GXUnX bg-[#E1F0F5] text-[#25282D] alignedSentenceHighlight-module--alignedSentenceHighlight--NKBwe sentence_highlight\\\"><span _d-id=\\\"226223\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">According<\\\/span> <span _d-id=\\\"226227\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">to<\\\/span> <span _d-id=\\\"226231\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">Section<\\\/span> <span _d-id=\\\"226235\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">21<\\\/span> <span _d-id=\\\"226239\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">of<\\\/span> <span _d-id=\\\"226243\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"226247\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">TTDSG<\\\/span><span _d-id=\\\"226250\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">,<\\\/span> <span _d-id=\\\"226254\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"226258\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">platform<\\\/span> <span _d-id=\\\"226262\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">must<\\\/span> <span _d-id=\\\"226266\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">provide<\\\/span> <span _d-id=\\\"226270\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">information<\\\/span> <span _d-id=\\\"226274\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">about<\\\/span> <span _d-id=\\\"226278\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">the<\\\/span> <span _d-id=\\\"226282\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">inventory<\\\/span> <span _d-id=\\\"226286\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">data<\\\/span> <span _d-id=\\\"226290\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">it<\\\/span> <span _d-id=\\\"226294\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">holds<\\\/span> <span _d-id=\\\"226298\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">in<\\\/span> <span _d-id=\\\"226302\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">individual<\\\/span> <span _d-id=\\\"226306\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">cases<\\\/span><span _d-id=\\\"226309\\\" class=\\\"--l --r hover:bg-[#B4DAE8]\\\">.<\\\/span> <\\\/span><span _d-id=\\\"226312\\\" class=\\\"--l --r sentence_highlight\\\">The prerequisite for this is that absolutely protected rights are infringed by illegal content - a so-called qualified infringement.<\\\/span><\\\/p>\",\"title\":\"Can I request information about the anonymous author of false reviews?\"}}]}]}]}]}],\"version\":\"4.3.5\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Can I take action against any review? Yes, if reviews are not true or contain illegal statements of opinion. Even if criticism is unjustified, you can defend yourself. The rated service, the rated product or the employee who posted a review are often not even known to the rated company. Even then, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-2677","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>faq<\/title>\n<meta name=\"description\" content=\"We give you an overview of the most frequently asked questions about your options for checking fake reviews online.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fakeaway.de\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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